Access Health and Community (AccessHC)is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centred care across Melbourne’s inner and outer east and northeast. With over 600 staff and 200 volunteers across 17 locations, we provide integrated healthcare services including General Practice, Dental, Community Health, Allied Health, Mental Health, AOD, and Urgent Care services. Our people are united by a shared purpose: delivering compassionate, person-centred care that strengthens communities. At AccessHC, you'll join a values-driven organisation that embraces Equity, Collaboration, Respect, Innovation and Quality in everything we do.
Job Description
About Us
AccessHC is a leading not-for-profit healthcare provider supporting Melbourne communities through General Practice, Community Health, Mental Health, Allied Health, Dental and Urgent Care services. With over 600 staff, 200 volunteers and 17 locations, we are united by a shared commitment to delivering compassionate, person-centred care. Guided by our values of Equity, Collaboration, Respect, Innovation and Quality, we offer a supportive workplace where you can grow your career, feel valued and make a meaningful impact every day.
The opportunity
Join headspace and be part of a supportive, values-driven team dedicated to improving the mental health and wellbeing of young people aged 12-25. We are committed to creating a safe, inclusive and empowering environment where young people feel welcome, supported and encouraged to seek help when they need it.
About the role
We are seeking a warm and customer-focused Casual Receptionist to provide a welcoming first point of contact for young people, families and carers accessing our mental health, wellbeing and AOD services. Using your empathy, emotional intelligence and strong administration skills, you will help create a positive and supportive experience while managing appointments, referrals and reception duties in a busy community healthcare setting.
This role requires the flexibility to work across our Malvern & Hawthorn headspace locations with the availability to provide additional reception cover during periods of annual leave and team absences.
What we offer
At AccessHC, you'll be part of a supportive, collaborative team dedicated to making a meaningful difference in the community. We foster a culture of connection, growth and belonging, providing opportunities to develop professionally while making a positive impact every day.
The position encompasses an extensive range of benefits:
A supportive and values-based culture alongside an engaged workforce
Culture of trust and empowerment for people to grow and thrive
Commitment to a work-life balance that includes flexible working conditions
An authentic focus on staff wellbeing and health with programs like our Wellbeing Connector Program, Personal Resilience Plans and the Wellbeing Well
Commitment to ongoing professional development and career growth
Paid parental leave and opportunity to purchase additional leave
Annual leave loading
Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)
Provide a welcoming, youth-friendly and accessible reception service to young people and their friends/carers
Operate switchboard, provide information and activities and services offered by the Centre
Scheduling and changing appointments, sending SMS reminders
Processing of Medicare, HiCAPS, and cash operations
Conduct health screening prior to face-to-face appointments, where required
Process recalls and reminders for young person follow up as directed by GP
Conduct daily opening and closing procedures
Maintain neat and tidy service areas
Assist with the collection, distribution, scanning and responding to mail, faxes, email and messages
Other relevant duties as negotiated with management
Desired Skills and Experience
What you will bringKey Selection Criteria
Experience in delivering reception services within a community health centre, medical practice or mental health service
Experience using TrakCare, Medical Director, Pracsoft or other electronic health records (desirable)
Experience with Medicare billing and use of EFTPOS and HICAPS
Proficiency in Microsoft Office and relevant software applications
Previous administration experience and customer service skills essential
Attributes we value
Experience in managing time effectively, prioritising daily tasks and other requests
Accurate and quick data entry skills, able to work with deadlines and strong ability to multi-task
Strong attention to detail, communication and relationship building skills
An ability to work sensitively with people of diverse cultures, abilities, ages, sexualities and gender identities
Effective time management and strong analytical and problem-solving skills
Commitment to continuous quality improvement and health promotion principles
Demonstrated behaviours consistent with Access Health and Community values
Apply Now
If this position resonates with you and you are passionate about working alongside an experienced and supportive team. To be considered for this role, we will only review applications that have attached a resume and cover letter addressing the key selection criteria (what you will bring to this role).
Apply now so you don’t miss this opportunity. We will be assessing applications as they are submitted.
For more information regarding your application and if you would like to discuss accessibility requirements, preferred communication methods or other possibilities please email: Manager headspace – Karen Vogel – karen.vogel@accesshc.org.au
Applications close DATE: 8th November 2026
Access Health and Community (AccessHC) is a Child Safe Organisation that values inclusivity and diversity. We encourage applications from people with disabilities, those with lived experience of mental health and/or alcohol and other drugs (AOD) challenges, and those with diverse genders and sexualities.At AccessHC, our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples experience equitable health and social outcomes. Our Reflect Reconciliation Action Plan (RAP) will contribute to achieving reconciliation. We will seek an understanding of and acknowledging histories and injustices, support the active expression of culture, build strong, trusting relationships, and apply culturally appropriate practices within our work. We will work in partnership with Aboriginal and Torres Strait Islander peoples to create a welcoming and safe place for everyone at our services. AccessHC acknowledges the Wurundjeri Woi Wurrung people, who are the Traditional Owners of the land on which we work. We pay our respects to Wurundjeri Elders past, present, and future, and extend that respect to other Aboriginal and Torres Strait Islander people and we acknowledge that sovereignty was never ceded. As a vaccine positive organisation, we encourage COVID-19 vaccinations and we require successful applicants to undergo a Working With Children Check, a Police Check and potentially an International Check and a NDIS Check may be required dependent on the position. Employment suitability is assessed on a case-by-case basis, and a criminal history does not automatically exclude applicants from employment. All applications will be treated confidentially.
